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FAQs

What is MobiSafe?
MobiSafe™ is a leading parental control app for smartphones that allows parents to monitor text messages, calls, current GPS location, Snapchat, WhatsApp and much more. MobiSafe™ collects information from the target device and sends it to your Admin Console (your account that will be created after purchase) which you can access from any browser. MobiSafe™ for smartphones runs on Android 4.0+ rooted/not rooted based platforms. User-friendly Customer’s area (view demo), 24/7 live Customer Support, vast variety of subscription plans and affordable prices would make your experience the best value for your money.
How does MobiSafe™ work?
MobiSafe™ collects data from the device on which it is installed and displays it in the Admin Console which you can access using any Internet browser. To start using MobiSafe™, you need to check the compatibility of the device you’d like to monitor, choose the subscription plan and proceed with the purchase. After that you receive an email with the login and password to your personal Admin Console where you also find the installation instructions. Basically you’ll need to have a full authorized physical access to the target device, launch the phone browser, type in the link for downloading the program and proceed with the installation. By installing MobiSafe™, you confirm your intention to use this software legally, i.e. you install MobiSafe™ on your own device, the device of your underage child or the owner of the device agrees to be monitored.
Does MobiSafe™ work worldwide?
Our monitoring software works regardless of the cellular carrier network or the location of the target device and is compatible with all service providers (carriers). However, MobiSafe™ requires Internet connection to transfer data to your personal account (Admin Console - your account that will be created after purchase), thus mobile Internet or Wi-Fi connection must be switched on the target device.
What devices are supported by MobiSafe™?
MobiSafe™ is compatible with smartphones and tablets that run: Android 4+ Please check whether your device is compatible by entering its model here.
Is MobiSafe™ icon displayed on the monitored device?
Right after the installation, MobiSafe™ application is launched and starts working in a background mode. The icon which appears after MobiSafe™ installation does not contain any settings for MobiSafe™ functionality. For better user experience, there are 2 options: either to keep it on the dashboard of the monitored device or not. By installing MobiSafe™, you confirm your intention to use this software legally, i.e. you install MobiSafe™ on your own device, the device of your underage child or the owner of the device agrees to be monitored.
Is it legal to use MobiSafe™?
MobiSafe™ application was designed to help parents to keep their children safe and workers productive and its usage is absolutely legal. Please make sure that your intentions to use our application meet the following legal requirements: You want to use MobiSafe™ as a parental control solution for monitoring your underage children. You want to use MobiSafe™ as a solution for monitoring company-owned devices of which employees are aware of being monitored. You want to install MobiSafe™ on your own device. It is your responsibility to determine whether you have proper authorization to monitor the device. It is also your responsibility to determine which disclosures, notifications, or agreements may be necessary in your jurisdiction, as applied to the specific facts and circumstances in which you want to use MobiSafe™. If you have questions about the legality of using MobiSafe™ as you intend to use it, contact legal counsel of your choice. MobiSafe™ cannot provide legal advice.
Can I install MobiSafe™ remotely?
When installing MobiSafe™ on Android OS based device, a physical access is required. You need at least 2 minutes to install the application on a device with internet connection.
How can I uninstall MobiSafe™?
Go to Phone Settings > Security > Device Administrators > Update Service > Deactivate > Get back to Settings > Apps > System Data Service > Uninstall
Where can I check data from the monitored device?
Once MobiSafe™ is set up on the monitored device and is connected to our server, the information will be automatically displayed in the Admin Console of your personal account that can be accessed from any browser. Check how MobiSafe™ Admin Console looks by pressing View Demo.
What payment methods are available for purchasing MobiSafe™?
We currently accept the following payment methods: Payment options may vary depending on your country of residence. Select your preferred payment method once you proceed to Checkout.
What happens after the purchase?
As soon as the payment is approved (you receive a confirmation email from the billing company) the next step is to check your inbox for the welcoming email from MobiSafe™. Make sure you check both Inbox and Spam folders. 
The welcoming email contains the link to your personal web Admin Console (data storage) and Login credentials. Simply follow the link and login to your account (Admin Console) where you will see an Installation Wizard with all of the instructions on how to set up a new device.
How can i get a refund?
You may be eligible to receive a full refund within 10 days following the day of your purchase as long as refund reasons do not contradict our Refund Policy conditions. At the same time, we are confident that our professional Customer Support can help you with any issues that may arise and make you fully satisfied with MobiSafe™.
Can I monitor two or more devices?
Please be informed that you can monitor as many phones as you want. When you purchase one subscription, you can monitor one cell phone only. But you can change target cell phones free of charge during all subscription period as many times as you wish. If you want to monitor 2 cells at a time, you need to purchase two subscriptions..